Does your car need some parts changed in the near future? Did you thought to buy some RockAuto parts for it instead of getting them from one of your local auto stores? RockAuto might just be exactly what you need because not only you can find almost any part from any car model you can think of , but you can also get them at an unbelievable cheap price.
The company started has a family business being launched by the Taylor family. Because of their passion for cards and their engineering background, they started RockAuto and after a few years the brand started to grow in popularity. Millions of orders for car parts started to be successfully delivered to customers all over the world.
RockAuto Parts Today
Today, the company ships thousands and thousands of auto parts every month from more than three hundred manufacturers to customers located all around the world, except Antarctica. The RockAuto parts catalog list is updated every day with auto parts such as shock absorbers, brake pads, mirrors, door handles, steering gears, bumpers, CV axles or carpets.
You won`t find any mechanics at RockAuto because this is a store and not a repair car shop. But for customers who want to learn how to perform a car repair, they`ll be able to find service manuals into the store. Just like at AutoZone or Advance Auto Parts, the RockAuto auto parts catalog is expanding in a constant way, and who knows, maybe at some point an entire car could be built using a RockAuto auto parts list.
This company sells auto part only on the internet. Customers won`t be able to find its parts in physical stores or paper catalogs. However, they`ll be able to find an online catalog which they can use and the car parts will be shipped to their home. At the moment, RockAuto sells only car and truck parts. Specific parts might fit other items, however, the main priority is on auto parts.
As of 25.07.2011, every auto part the company sells can be returned in thirty days if the products is not labelled “No Return.” If a customer isn`t satisfied with a specific item, he has to go to the Order Status web page or email at [email protected]. A damaged product isn`t returnable.
Certain returns might go to different places. You need to verify where a certain part should be returned before you`ll send it back. Carefully read the instructions before returning an item. An auto part that is written or painted on it, RockAuto won`t accept your return, so please avoid painting your auto part until you know is the right one.
RockAuto don`t refund shipping fees unless is the company`s mistake. If a customer get a car part and then decided he doesn`t need it, then he will be his responsibility for shipping both ways. A customer who refuses the shipping needs to pay it as well. The charge is usually deducted from the refund. A refund takes around five business days to be received. The refund can go faster if tracking numbers are used.
RockAuto Customer Service
Having an exceptional customer service is one of the main priorities at RockAuto. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. The RockAuto parts phone number is 1-608-661-1376. And if you want to get in touch with someone from the company`s staff, you can use the below contact info:
6418 Normandy Lane
Madison, WI 53719
Office Hours (U.S. Central Time)
Monday-Thursday: 06.00 – 22.00
Friday: 06.00 – 21.00
Saturday: 07.00 – 18.00
Sunday: 08.00 – 16.00