Rock Auto is an online store started by a group of automotive engineers in 1999. They have two goals for starting the Rock Auto online auto store. The first mission is to provide listing on auto parts from more than one store so that car owners can find the part they need for the car repair quickly. The second goal is to provide auto parts that are affordable for old cars and the latest car models. Rock Auto does not have any warehouse or stock any goods by themselves. They do not have any on site staff to deal to deal with the shipping of the orders.
Your purchase is forwarded to the manufacturer who will takes care of the order. Today, Rock Auto has a customer base of millions of customers around the world. Customers can easily check the status of their order through their online accounts. Through your online account, you can also make arrangement on returns or order cancellation. Customers can pay for the auto part orders by credit card, check or money order. The parts are stored in warehouses of the manufacturer and it will be inconvenient to pick up the part in person.
Rock Auto offers more than 200 brand names of auto parts for customers around the world. In the part catalog, you can browse the alphabetically listed brands by clicking on the + sign to select your car year, make/model and engine. Rock Auto does not ship to APO/FPO addresses. They update their catalog every day with new auto parts, body parts and assembly parts. They also offer a large collection of service manuals to guide the customer in the part they need and how to repair the part. They offer all kinds of parts and you can simply build an entire car by just sourcing the parts from Rock Auto.
Rock Auto offers gift certificates in a number of values including $25, $50, $75, and $100. You can also buy the gift certificate in a custom amount. The gift certificate can be used for purchasing parts listed on Rock Auto. The gift certificates has 5 year expiry date and cannot be exchanged with cash or refunded.
Rock Auto also do not provide any warranty of their own for the parts. Rather, the warranty of the part is provided by the manufacturer and you are to check their website to get more information on the warranty coverage. The warranties are for replacement of the exact same part. The warranties do not provide any refund of cash.
Most of the time, the customer who return the product must pay for the labor cost and return shipping cost. The warranty period starts from the time the part is shipped to your address. Getting a replacement through the warranty does not extend the warranty coverage period. Some wholesalers of auto parts listed by Rock Auto offer a 30 days warranty.
The headquarter of Rock Auto is situated at 6418 Normandy Ln, Madison, WI 53719, United States Tel: +1 608-661-1376.